Bruviti Smart Support
Give your customer contact agents superpowers so they can resolve complex issues faster. Powered by a virtual assistant, Bruviti Smart Support combines essential and contextually relevant information into a single window that centralizes all an agent needs solve a customer’s issue. The dashboard can be configured to include a wide array of equipment and customer information, chat session history, knowledge base and technical data, parts inventory, and more. Service calls can be scheduled from within the dashboard.
Bruviti Smart Service
Equip your field personnel with intelligent assistants that help them resolve complex issues faster. Bruviti Smart Service provides frontline technicians AI-powered diagnostic tools and correct parts provisioning to improve fix rates on the first visit. The mobile app is complemented by a comprehensive dashboard for management personnel.
Bruviti Smart BI dashboard
Bruviti’s business intelligence dashboards provide management teams essential visibility into how each Bruviti tool is contributing to overall efficiency and bottom-line performance.